Reference

Terms and Conditions for jaya9b Accounts

These terms set out what you agree to when you open and use a jaya9b account. Access and eligibility depend on your local law and whether your region is supported — read this before you start.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredAll wallets subject to these termsBangladesh-region access dependent
jaya9b Terms and Conditions for jaya9b Accounts
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

These terms also cover how we manage your account data, how long we keep transaction records, and what you can request. Your bKash, Nagad, and Rocket wallet details are stored only for transaction verification — we do not share them with third parties outside of what payment processing requires. If you want to know what data we hold on your account, or you want to request a correction, contact support with your account ID and we will respond within the timeframe set by applicable data rules in your region.

Transaction Records

We retain records of all deposits and withdrawals, including wallet references for bKash, Nagad, and Rocket, for as long as required by applicable regional rules.

Account Security

Your login is protected by OTP verification. If you suspect unauthorised access, contact support immediately and we will place a temporary hold while we investigate.

Data Requests

You may request a copy of the data we hold on your account. Submit the request through support with your verified account ID and registered wallet number.

Who to Contact

All terms-related queries, data requests, and account-status questions go through our support team. There is no separate legal contact — support handles it all.

TERMS HELP CONTACT

Reach Us About These Terms

If something in these terms is unclear or you want to ask about your account status, our support team handles terms-related queries directly. Reach out through any of the channels below and reference your account ID so we can pull up your details faster.

Live Chat Start a chat from your account dashboard to ask about specific clauses, account restrictions, or wallet verification steps under these terms.
Email Support Send a written query to our support address for anything that needs a detailed terms-related response or a record of the exchange.
Account Help Centre The Help Centre covers common terms questions including wallet ownership rules, account eligibility, and what happens if a transaction is held.

Common Questions About These Terms

These are the questions we hear most from account holders about how these terms work in practice.

These terms apply to anyone who opens a jaya9b account. Access depends on your local law and whether your location is within our supported regions — eligibility is your responsibility to confirm.

No. Your account wallet must be linked to payment methods registered in your own name. Deposits from third-party bKash, Nagad, or Rocket numbers are not accepted and will be returned.

A held withdrawal usually means the wallet name does not match your account name, or additional verification is needed. Contact support with your account ID and wallet details to resolve it.

We publish the current version of these terms on this page. If you continue using your account after an update, that counts as acceptance of the revised terms. We recommend checking this page periodically.

No. Each person may hold one account only. Operating multiple accounts breaches these terms and may result in all associated accounts being suspended and wallets frozen pending review.

Contact support through live chat or email, include your account ID and the registered wallet number, and specify what you are requesting. We will respond in line with applicable regional data rules.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.